Dedicated to creating enduring relationships through superior support, technical innovative and timely solutions.

We invest heavily in technical and trade desk support as part of our commitment to customer service. Pinnacle’s first-class customer care is one of the reasons clients favor our firm. Pinnacle’s highly trained staff provide personalized service and expert technical assistance for all platforms and network solutions throughout US and European trading hours. In many cases, additional support covering extended market hours is available through both our financial intermediaries and ISV partners. 
 
We believe it is critical to have professionals who understand a client’s local culture and nuances if they are to be properly supported. Our vast experience in supporting clients in over 50 countries has lead to a comprehensive structure that concentrates on the specialized needs of each individual client.  The multi-lingual and international composition of our support team creates a powerful offering for all Pinnacle clients. Furthermore our dealing expertise is driven by a focus on technology, execution and clearing. The end goal is to ensure clients receive unparalleled support for complex trade issues in real-time.

A customer centric mantra requires Pinnacle to work within the individual trading parameters of each account. Our comprehensive understanding of the challenges facing each customer helps staff work closely with the client at hand. Pinnacle's solutions are supported by a unique understanding of business strategy, technology, design, and user experience, coupled with a solid track record for helping companies turn their goals into real business results.

Smooth and Stress Free On-boarding

We appreciate how complex trading, regulation and back-office requirements can be. We are fully aware of the potential negative impact that an inefficient on-boarding process can have on your operations. For this reason, we provide access to a fully dedicated ‘integration team’ that will ensure on every project a smooth and stress free deployment. 

Through our experience in assisting clients in over 50 countries, we have developed an internal framework that will ensure clients receive the desired assistance from the very earliest stages straight through to completion.

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